Contact Information

 Who Do I Contact When I Have a Problem?

Most questions about formatting images or managing your application can be found in the ZAPP® Help Center. See the information below for answers on where to direct other types of questions or concerns.

Contact the event to which you are applying if you:

  • Need to edit an application you already submitted
  • Need to speak with someone about deadline dates and/or flexibility
  • Would like to request a refund
  • Need information about the event's jury process, dates for notification and/or jury results
  • Have questions about the status of your application
  • Have questions about application requirements and general event policies


Each event using ZAPP® has its own policies and procedures for event management. When artists have questions about application protocol, fees, requirements, deadlines, or most other issues, the event administrator should be contacted

Contact a member of the ZAPP® team if you:

  • Experience technical issues during the application or checkout process
  • Are unable to upload or format your images
  • Encounter any error messages or bugs you would like to report
  • Want to disable your ZAPP® user profile
  • Are unable to navigate the ZAPP® site
  • Have suggestions for system enhancements


ZAPP® team members can only be of assistance to artists if a purely technical issue arises.

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Get instruction on how to access your profile, submit an application, check the status of your application, manage images, checkout, and more. Read more...
Locate information on best practices for image sizing, hi­resolution images, and other formatting questions. Read more...
Find answers to the most frequently asked questions.