News

What you need to know about the TLS transition


Author: ZAPP Team
Date: March 21, 2016

Starting June 20, 2016, ZAPP® will no longer support Transport Layer Security (TLS) version 1.0 and will transition to Transport Layer Security (TLS) version 1.2. Once this goes into effect, users with outdated browsers will not be able to access ZAPP®. Please update your browser to ensure continued access. You can test your browser and update if necessary with the information below.

WHY IS THIS SECURITY-RELATED IMPLEMENTATION HAPPENING?
Our merchant processor, PayPal, will require support for TLS version 1.2 beginning in June 2016. This change is part of an international mandate by the PCI Security Standards Council. All companies that make and accept credit card payments will be required to retire early versions of TLS in the future. Supporting only TLS version 1.2 will ensure we maintain the highest security standards and align with industry-wide best practices.

HOW DO I TEST IF MY BROWSER WILL DISPLAY ZAPP®?
Click https://tlstest.paypal.com/ to check if you are affected.

WHAT ACTION DO I NEED TO TAKE NEXT AFTER TESTING?

  • If you receive a message that says “PayPal Connection OK,” you do not need to take further action.
  • If you receive any of the following messages, you will need to upgrade your browser to the latest version or download a new browser:
    • “ERROR! Connection is not HTTPS. Please use https://tlstest.paypal.com”
    • “ERROR! Connection is using HTTP/1.0 protocol. Please use HTTP/1.1”
    • SSL connection error.

Please update to one of these browsers: http://browsehappy.com/.

WHAT HAPPENS IF I DO NOT UPGRADE MY BROWSER?
If you are using a browser that does not support TLS version 1.2 on or after June 20, 2016, you will no longer be able to access ZAPP®. You may see a message that the website cannot be displayed.

Please see our FAQs for more information about the TLS security changes. You can also contact us at contactzapp@westaf.org / cafe@westaf.org or 303.629.1166 if you have additional questions.


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