FAQ: TLS Update on June 12, 2017

Author: ZAPP Team
Date: March 17, 2017


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FAQ – Support Ending for Early Versions of TLS

Q: What is TLS?
A: TLS stands for Transport Layer Security. Websites use TLS protocol to encrypt data and provide communications security between two endpoints. Essentially, TLS helps keep sensitive material, like your payment information, safe while you’re using our site.

Q: When does this TLS change go into effect?
A: Starting June 12 2017, ZAPP® will only support TLS version 1.2. This ensures that we will continue to bring you a highly-secure website for processing credit card and PayPal transactions.

Q: How will this impact my use of ZAPP®?
A: If you are using an old browser that does not support TLS version 1.2 or higher, you will not be able to access ZAPP®. This will affect both the artist and administrator sites.

Q: How can I check if my browser supports TLS version 1.2?
A: Click the link to test your device’s browser version

  • If you see TLS Test PASSED – Your Browser is Compatible, great news! You you are all set.
  • If you see TLS Test FAILED – Your Browser is Not Compatible, don’t worry! You just need to update your browser to the latest version.

Q: How do I update my Browser?
A: Click the link to update now Update all the browsers you use most often to access secure websites.

Q: What browsers will work with ZAPP®?
A: ZAPP supports the last two versions of major web browsers, not including beta releases. As of March 2017, all the latest versions of major web browsers support TLS 1.2. This includes Chrome, Firefox, Internet Explorer, Edge, and Opera.

Q: Which browsers are supported and compatible with TLS 1.2?
Any browsers that do not support TLS 1.2 will be unable to connect to ZAPP.  The browsers below support TLS 1.2 and above:

  • Microsoft Internet Explorer 11 and above
  • Google Chrome 30 and above
  • Firefox 27 and above
  • Apple Safari 7

Browsers that have TLS 1.2 disabled by default will need to have TLS 1.2 manually enabled. The following configurations may require manual enablement of TLS 1.2:

  • Windows 7 users with IE 8, 9, and 10
  • Windows 8 users with IE 10

Q: Where can I go to update or download a new browser?
A: You can find the most current version of Chrome, Firefox, Internet Explorer, Safari and Opera at

Q: What if I’m unable to update my Internet browser?
A: If you are using a device with an outdated operating system, you may not be able to update your browser to the most current version. In this case, we recommend purchasing new equipment for your staff and office or visiting your local library. You can also use a friend or family member’s newer device to access ZAPP.

You may also consider installing a portable version of the browser

Q: I can’t update my browser
A: If you can’t change your browser because you are using a device that requires administrator permissions (some employees at universities, municipalities, etc.), ask your IT department to install browser updates for you.