Policy Regarding Refunds

Author: ZAPP Team
Date: April 23, 2012

The ZAPP® staff has recently received an increasing number of requests for refunds. Please remember that credit card refunds will only be processed at the request of the show, and requests must be received in writing by a ZAPP® team member. Any requests from artists will be directed back to event staff for approval. ZAPP® can process credit card refunds for artists on behalf of events only if the artist has incorrectly paid for a show product, or if an artist has paid for a product and has withdrawn from the event. We cannot guarantee that we will be able to accommodate all refund requests.